I receive error 502 – Account suspended / Wrong username/password

This is one of the most common errors and can occur on multiple occasions:

  • Your account has expired. This can be found in your Control Panel.
  • You are trying to connect with the wrong details.
  • You are exceeding the amount of available connections.
  • Your account is already in use from a different location.

If you can not solve this problem by checking the above cases, contact us through your Control Panel.